Frequently asked questions

HRConnext is an HR system for Thai SMEs that runs entirely on LINE — employees check in and out, request leave, claim expenses, view payslips and request certificates from the LINE app they already use, with no new app to install.

No. Employees use the company’s LINE Official Account — no new app and no training needed.

Yes, with NextMove. Export an Excel or CSV from your old program and upload it; AI running on HRConnext's own server matches the columns. Employees, branches, positions, recurring pay items, leave balances, tax allowances and year-to-date pay (so year-end tax and 50 Tawi cover the whole year), plus employee photos and documents in one ZIP. You check every field before confirming and can undo within 7 days, or send the file to the HRConnext team to import for you.

Yes. The employee LINE app and the HR website both work in Thai and English; each person chooses their language and it is remembered on their account. Government filings such as PND.1 and SPS 1-10 still follow the agencies’ Thai forms.

Do we need our own LINE Official Account first?+

No. Start immediately on the HRConnext shared Official Account with no setup — employees link with your company code. If you want your own branding (Rich Menu with your name and logo), create a free LINE Official Account and connect it in settings later — from then on employees use the app, get notifications and chat with HR on your OA only, separate from the shared one.

LINE OA guide →

Unlimited branches. Pricing is by total employees only — add branches any time at no extra cost.

Yes. Social security, provident fund and withholding tax are calculated automatically, and PDF payslips are sent on LINE every pay run.

Yes. The system prepares PND.1 and PND.1 Kor data ready to enter on the Revenue Department’s e-Filing website (works on a Mac) or as an RD Prep import file, and creates the SPS 1-10 Excel file in the Social Security Office’s template for e-Service upload, with reminders before each deadline.

It is designed around the Labour Protection Act, the Social Security Act and the Revenue Code — overtime never below legal rates and only with the employee’s consent, all statutory leave, no fines deducted from wages, and deductions, working time and overtime checked before every payroll.

Yes. Employees request employment and salary certificates on LINE in Thai or English; they are generated automatically with your logo and address after HR approves.

Yes. Next runs on HRConnext's own servers — employee data is not sent to outside AI providers. It only answers with what the asker's role is allowed to see; sensitive data such as national ID and bank account is masked, and every full view is logged.

Employees whose LINE is linked to the company just type in the LINE chat or the in-app chat — leave days left, leave history, attendance, OT, request status and company holidays, answered as cards from their own real data. They can request leave by typing, e.g. "leave tomorrow": Next asks for what is missing, shows a summary to check, and sends it to the supervisor once they confirm. Company rules can be asked too when the company has added them to its knowledge, and "talk to HR" reaches a person at any time. Salary figures never appear in chat.

Next is an add-on — see the current price on the pricing page (if it shows as free, it is free on every plan). It is always free during the 14-day trial. If it starts costing money, administrators are emailed in advance, and nothing is charged until you choose to buy it — per company or only for the users you pick, as shown on the pricing.

Pricing depends on the number of employees. See all current plans on the pricing page.

The first 14 days are free with no credit card. After the trial, choose a plan by employee count; cancel any time with no penalty.

Sensitive data such as full national ID and bank account numbers is encrypted separately from other data, masked on screen and every view is logged. Data the job requires (such as the national ID for tax and social security) is kept under the employment contract and the employer's legal duties (PDPA section 24); sensitive data such as religion needs the employee's separate consent. Your LINE OA connection is stored encrypted, payslips and documents open through temporary links, and the system is scanned for software vulnerabilities every week. Each company's data is kept apart down to the database level, checked on every system update.

Yes. Every plan has 6 built-in roles, from Account owner to Executive (view only). On Growth and up you can build your own roles — such as a payroll assistant, or HR who approve OT but can't see pay — choosing View, Edit or Manage task by task. Pay and national ID data are separate permissions. Access is checked on every action and every permission change is logged.

Contact our team any time on LINE Official Account @hrconnect.cs or by email at cs@bizconnext.com.